Versa battery drains in a few hours

[Ad_Taylor]

My battery lasts about 3hours on a full charge all of a sudden. Never had any issues, haven't changed anything up but one day it just died after charging for a few hours. I've cleaned the contacts on the charger and my watch. I've done factory resets. I've tried using a different charger. Nothing works and I've only had my Versa for less than a year. Any suggestions or is there some sort of warranty center that I can get this replaced?

Moderator edit: format

[JuanJoFitbit]

Hi @Ad_Taylor, it's great to see you in our Fitbit Community. Regarding the battery draining issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. Don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[Ad_Taylor · Accepted solution]

Yeah they finally got in touch with me but their solution was extremely disappointing. I've barely had my Versa for over a year, taken great care of it and my battery is shot due to a Mfg defect but they can't provide a fix since it's just outside of the 365 day warranty. That's pretty sad that this product only has a life of a little over a year. They gave me a 25% off a new watch but there's no way I would get another Fitbit product after the resolution and customer service I received. A $230 watch should last much longer than mine did especially for how well I took care of it. I am beyond upset and will definitely not recommend Fitbit products to anyone. I get that electronics can have issues but I should get a replacement or a new battery at the very least since the battery failed even though I did everything by the book. Because if this i will never buy it recommend Fitbit to anyone.

[KitKat689]

I've been having the same issue with mine. I'd take it off the charger when it was at 100% and within 3 or 4 hours it's completely dead and to top it all off the heart rate monitor just randomly stopped working as well. I got my Versa from a friend who barly used it and when I first got it i could go days without having to charge it and everything else worked great then one day it died within a few hrs and the HR monitor stopped too so I contacted Fitbit and it was outside the warranty time frame and they offered me the same as you 25% off another tracker so I got on there and ordered the inspire and I've already sent it back. 1st I couldn't sync it without having to call customer service to have them do it for me but It was way smaller than it looked on the website and I couldn't do what I wanted on it like I could on the Versa so ultimately I ended up going with another brand now I'm waiting for my refund that they took $6 from for the return and another $4 for taxes SMH I wouldn't recommend Fitbit to anyone either!