Versa battery drains within hours

[Sandschaw]

Battery is not holding charge for 6-7 hours, tried factory resetting but it didn't work.

even no customer support available in india.

Please guide.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Sandschaw, welcome to the Community Forums. Thanks for the details provided in your post about the battery life on your Versa and for taking the time to perform a Factory Reset in order to try solving the issue. I'll be glad to help you with that. 

If you haven't done so yet, I'd recommend taking a look at this article: Can I extend my Fitbit device's battery life? 

If your watch's battery keeps draining drastically in the next couple of days, let me know and I will be glad to create a support case on your behalf. We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

I'm looking forward to your response, keep me posted.

[Sandschaw]

I have tried this solution also.But it didn't work too.Any other solution.

Sent from Yahoo Mail on Android

[MarreFitbit]

Hi there @Sandschaw, thanks for getting back and for the update. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

We hope your issue is solved soon.

[Gracyn75]

I have been having the same issues with my Versa battery not lasting and completed a factory reset as well as using the options in the guide. 

[MarreFitbit]

Hi there @Gracyn75, welcome on board. Thanks for reporting the issue about the battery short life of your Versa Lite. I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.