Versa battery drains within hours

[Jersymare]

For the past two weeks I have been charging the Versa overnight and only getting around 2 hours before it goes dark, Why????

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Jersymare, welcome to the Community Forums. Thanks for the details provided in your post about the battery short life of your Versa. I'll be glad to help you with this. 

As per the description, it seems that it has insufficient power source. Where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. Please note that for best results, don’t leave your device plugged in on the charger longer than overnight.

If you haven't done so yet, I suggest taking a look at this help article: Can I extend my Fitbit device's battery life? 

On the other hand, if you have charging difficulties, please check the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?