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Versa battery dying after two hours

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‎08-14-2020 16:08 - last edited on ‎08-14-2020 22:16 by Fitbit Moderator

‎08-14-2020 16:08 - last edited on ‎08-14-2020 22:16 by Fitbit Moderator

My battery life is fine when just wearing for steps and daily use but as soon as I hit run for tracking my battery will die within two hours.  I have taken off all unneccesary notifications but nothing helps.  It is always fully charged before a run but still cuts out.  It is extremely frustrating.  Please help.

 

Moderator Edit: Clarified subject

 

 

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‎08-14-2020 22:15

‎08-14-2020 22:15

Hi @deblaw2468, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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