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Versa battery dying quickly after firmware update

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‎10-18-2019 08:52

‎10-18-2019 08:52

I updated to the new software update when prompted by fitbit and now my Fitbit dies in about a day and a half.  I called tech support and they had me do a battery test.  They offered me a discount code for 25% off a new fitbit, but not a replacement or any tech support to reverse the change.  Anyone have any other ideas of things I can do?  I don't want to keep buying new ones everytime they make software changes.  Or does anyone have recommendation of another product without these issues? Also, it said it was a rolling update.  You may want to think twice before updating your fitbit...

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3 REPLIES 3

‎10-19-2019 05:36

‎10-19-2019 05:36

@Mandiemae thank you for participating in our Fitbit forums. I'm sorry to hear about the battery issue that your Versa experienced. I'm also sorry to hear that it's no longer under warranty. The warranty period is good for 365 days, starting from the day of first setup.

 

I totally understand how frustrating this is for you and I appreciate your feedback and comments since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎10-19-2019 07:58

In response to JuanJoFitbit

‎10-19-2019 07:58

I have been charging it more frequently since it dies so fast and this morning, it won't even charge on the charger.  Any help???

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‎12-10-2021 12:50

‎12-10-2021 12:50

My Fitbit has been dying in 1-2 days with this latest update. Any insight or help?

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