Versa battery holds for 1.5 days

[Genkilife]

What should I do? Can I return it? or is there some battery reset trick?

I bought these for my whole team last July after I had 6 months of great use. Do the batteries always burn out?

Help

Moderator edit: added label

Moderator edit: updated subject for clarity

[SunsetRunner]

If a restart does not help, it sounds like it may be time to contact support.

[Genkilife]

Hey, thanks for the post. 

I am off to work now but if you can direct me to a link, or tell me, how to reset, I would love it. But, if not, I will search it out when I get more time.

Anyway, thank you for taking the time to post.

🙂 

[Genkilife]

Thanks for your post. I will try to reset. Not sure how to do it. If you can share a link it would be great. If not, I will search one at later when I have some time.

But thank you anyway. 

[DramaQueenDiva]

There's two different types of resets you could try: a soft reset and a factory reset.  A soft reset won't cause you to lose all your progress, but it will often help solve any bugs the device may be experiencing.  A factory reset will cause you to lose all your progress, as it will go back to factory settings so be sure to sync before you attempt this type of reset.

For the soft reset, just hold down the left and bottom right buttons for about 10 seconds.  You will see the Fitbit logo appear and feel a slight vibration, signaling a successful restart.

For the factory reset, swipe right until you see the "Settings" app.  Tap it, and then select "About".  From there select "Reset to Factory Settings" and follow the prompts.

[esatch]

a reset won't solve anything...

Too many versas had the same issue at the same exact time...mine too  

A factory reset didn't help. 

Battery life dropped from 4/5 days to 28 hours, 3.5% hourly.

There's something wrong, no idea if software or defective hardware. 

Fitbit support is investigating.

No Solutions  for now. 

[wizaard]

I guess we are talking about Ionic, not Versa, right?

[esatch]

nope.

I'm talking about versa. 

[Genkilife]

Wow, I really appreciate this post. 

not that it solves anything but it does make me feel like, "OK, I did not screw something up."  Thank you. 

I will contact FitBit and see what we can do.

I have loved the Versa and for the employees I presented it with, only last July, so far they are loving it too.

Regards,

David