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Versa battery is dead

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‎06-02-2019 23:08

‎06-02-2019 23:08

I have had my watch since February with no issues, suddenly the battery died and I can’t charge it or use the watch anymore, can I get a replacement sorted? It’s a great watch I’m upset this has happened as I need it for my job and will have to get a replacement until I can get a answer from you guys at Fitbit 

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‎06-03-2019 05:58

‎06-03-2019 05:58

@JScherrer welcome to our Fitbit Community! I'm happy to assist you with the charging issues that your Fitbit Versa is experiencing.

 

Before I proceed accordingly, I'd like to share some troubleshooting steps that have been helpful for this type of issues. Please try the steps that are listed in this help article. Once you've done those steps, charge your Versa for 2-3 hours and see if it gets back to life.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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