help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa battery is going flat very fast

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-01-2019 18:57 - last edited on ‎10-08-2022 13:40 by Moderator Alum

‎12-01-2019 18:57 - last edited on ‎10-08-2022 13:40 by Moderator Alum

Over the last few days my versa battery is going flat very fast.  It was fully charged at 8am today and currently it is in the red.  It will not seem to hold a charge for more than a few hours.  I have no notifications on and I only use it to track my exercise.  Is there a solution there or does someone have the contact number for support services. Thanks

 

 

 

Moderator edit: subject updated for clarity

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎12-01-2019 21:36

‎12-01-2019 21:36

How old is your Versa? and where did you buy it from?. Did you update the firmware ?.

Best Answer
0 Votes

‎12-02-2019 01:16

In response to balubadan

‎12-02-2019 01:16

Hi, I purchased it in August 2018 and it was from a local retailer.  I have updated the watch.  The update has been there for some time and this has been a sudden change

Best Answer
0 Votes

‎12-02-2019 06:23

In response to NixGr

‎12-02-2019 06:23

I guess the update must have messed up the battery. Same thing happened to me. I suggest you get in touch with Fitbit customer care or helpline. See what they can do about it. All the best mate.

Best Answer
0 Votes

‎12-04-2019 02:45

In response to balubadan

‎12-04-2019 02:45

Hi,  I completed the battery drain process and made contact with Fitbit. Confirmed the battery is damaged and I am eligible for a replacement which is now on its way. 

Great service from  the online chat team.

Best Answer
0 Votes

‎12-04-2019 02:59

In response to NixGr

‎12-04-2019 02:59

Cool, same thing with me. Got a replacement and its on Version 32.12.19 and am getting a battery life of 4 days. I suggest do not update the new one if at all its suggests an update. Wait and watch. 

Best Answer
0 Votes