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Versa battery is lasting less time each day

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‎04-01-2019 04:14 - last edited on ‎12-24-2021 11:26 by Moderator Alum

‎04-01-2019 04:14 - last edited on ‎12-24-2021 11:26 by Moderator Alum

I have had my Versa for for almost 4 weeks now and it's battery is lasting less time each day. I have tried all the suggestions on the forum but so far nothing has worked . I charged my versa to 100% last night and left it on charge until about 10pm and by 8pm tonight it is down to 39%. I have a Fitbit watch face, have no notifications turned on etc. I am finding this very frustrating as I am continuously missing out on recording steps and exercise. If you can't fix this problem I would like a refund or at minimum a replacement Fitbit.

 

 


Moderator edit: subject updated for clarity

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‎04-01-2019 06:07

‎04-01-2019 06:07

@NettyF I'm sorry to hear about your troubles.

 

Assuming you have performed a restart, have you attempted to do a factory reset?

 

Outside of restarting and/or performing a factory reset, you should contact Fitbit Support for a replacement.  I've had my Versa for a long time and my battery still lasts 4-5 days.

Heather | Community Council | Eastern Shore, AL
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