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Versa battery issue after factory reset

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‎05-13-2019 18:20 - last edited on ‎05-14-2019 11:09 by Fitbit Moderator

‎05-13-2019 18:20 - last edited on ‎05-14-2019 11:09 by Fitbit Moderator

So maybe this has happened to someone else. It all started on the 11th my versa just wouldn't sync, then on the 12th after about an hour and some change of power cycling my phone and messing with the versa I chose to factory reset the versa, dont ever do this IMO, and it never turned back on. Randomly it showed the dead battery sign which was quite ironic because it was on the charger all night, yes I tried multiple chargers and I know they work because there are 2 other versas in the house. I contacted customer support and they said they will send me a new one. I just want to know if this is happening to anyone else and if they fixed their problem on their own. 

 

Thanks.

 

 

Moderator edit: updated subject for clarity

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‎05-14-2019 11:08

‎05-14-2019 11:08

@JacobW Welcome to our Fitbit Community! Regarding the battery issue that your Versa experienced after a factory reset, we haven't received reports. However, thank you for letting us know that our team provided a replacement unit so you can be back on track.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

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