Versa battery lasting less than 2 days

[Username4521]

I purchased my Versa in Jan (2019) and for over a month now, the battery last less then 2 days.  Sometimes, just over 24 hours.  I travel a lot so its frustrating that I have to take it off at night (missing out on my sleep pattern tracking) or in the middle of the day too charge when I charged it the night before.  Is there a solution?

[LiliyaFitbit]

Welcome to the Fitbit Community @Username4521.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with your Versa's battery draining faster than expected. Thank you for letting me know that you purchased the device in January 2019. I totally understand how you are feeling as you would like to continue using your watch without any issues and take advantage of all its features. I recommend doing the following:

1. Switch to a Fitbit clock face if you're using a third party clock face. 
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?
3. Charge the watch to 100% and use it like normal.

For additional tips to prevent a battery drain, please see this help article: Can I extend my Fitbit device's battery life?

Let me know how it goes!

[Username4521]

Thank you for your response.  This isn't my first Fitbit.  But, it is my first time having a battery issue.  I am (and have been) only using the Fitbit clock face and I always let it charge 100%.  This isn't helping.  Any other ideas? 

I also noticed that the charger has a bit of an issue with charging.  There are times, that it either charges quickly (like normal) or extremely slow or not at all.  I realize this might be due to the port I am plugged into, but, when my phone or other devices have no issues charging in the same ports, I can only assume its the Fitbit charger.  Thoughts?

[mcmamarama]

I’m having the same prob, charge to 100% and use a Fitbit clock face, but have to charge every single night and sometimes partway through the day! I only sync manually, too. 

[LiliyaFitbit]

Thank you for your reply @Username4521! Welcome to the Fitbit Community @mcmamarama. I am sorry for the delayed response. 

@Username4521 thank you for being a Fitbit customer, I appreciate your efforts to resolve the issue and providing the additional details. I understand your concern and will be glad to send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@mcmamarama thank you for joining the conversation and sharing that you're experiencing the same issue with your device. Upon checking with our support team, I was told that you have already contacted them and that they were able to help you. I appreciate your time and efforts. 

If you have any questions, feel free to let me know.

[Username4521]

Thank you!

[LiliyaFitbit]

It's nice to see you around @Username4521. I am sorry for the delayed response. 

I appreciate your time and feedback. Customer Support will be glad to help you in the best possible manner, just keep an eye on your inbox.

I'll be around. 

[rkitten]

OH MY WORD!!! I have that same issue so you're not alone. I've been responding to a lot of questions lately so you can see that my versa has a ton of issues. So, for the battery life that is supposed to last for 4+ days, mine somehow is only lasting for1-2 days. This can be because of many reasons like you have an app on the versa that has permission to "run in the back round" witch drains the battery faster even if you're not using it. If you're having too many problems with no answers than please contact Fitbit directly. If you've had the watch for 90 days or less, then you can get a refund. It you've had it for longer then they have a warranty so you can get a new one. Other options are restarting it. 

Hope that helps even a little!!!!!

[Swooten]

I started having this issue when the app updated to the new format. When I woke up this morning, my Versace was dead. It charged to 100% in a little over an hour. It is now 5:30 and it is at 27%. 

[Swooten]

Did it happen recently? With the update to the app? That is when mine started. It is not lasting all day.  

Update:

Thanks. I looked at my apps but I don’t know how to tell if they have permission to run? I looked at the Fitbit page. I will look again and google. I am sure they will have some answers. 

Thank you for responding. 

Moderator edit: merged replies

[Username4521]

Hello, I have NOT received any email or communication from Fitbit. 

[Swooten]

I had to contact them. You would think since so many people are having issues, they would send out an email. I guess thy don’t really care. They have their money. 

[Swooten]

I called them today and they are sending me a new fitbit. Not a band or any other accessories. She said they were aware of the issues swirling on it. 

[Pappajoe1]

I have been using clocks since I got my Versa almost 2 yrs ago. Recently I have to charge it everyday. At a 100% in the morning and it’s dead😔 15 hours later.

[Swooten]

Yes. It also started with the app update. I called them and they are sending me a new unit. Not a band and the accessories just a unit. And she also said that they know something is wrong and are working in it. 

[LiliyaFitbit]

Welcome to the Fitbit Community @Pappajoe1. It's nice to see you around @Swooten @Username4521 @rkitten. I am sorry for the delayed response. 

@rkitten I appreciate your participation in the Forums and sharing your experience and concerns. Thank you for your efforts to help other users! I would like to confirm that Fitbit has a 45-day return policy, so anything purchased directly from Fitbit can be returned for a refund for any reason within 45 days of shipment. You can read our full return policy on our website by going to http://www.fitbit.com/returns.

@Username4521 I could see that our Support team got in touch with you. I appreciate your patience, please keep working with them. 

@Swooten thank you for joining the conversation and sharing your experience and feedback. We're constantly working on improving our devices and user experiences. I am glad to hear you'll receive a replacement.   

@Pappajoe1 thank you for providing the details of the battery issue you're experiencing with your Fitbit Versa. Have you tried the steps from this post? Let me know how it goes.

Feel free to reach out if you have any other questions.

[TrishB79]

i just bought mine in july and the **ahem** things is at 70% within 12 hours, very irritating when it is supposed to last more than 4 days. Completely dissatisfied. 

[LiliyaFitbit]

Hi @TrishB79, it's nice to see you again in our Community Forums.

Thank you for joining the thread and sharing the issue with your watch. I am sorry to hear you are going through this situation, I totally understand how you are feeling. I would like to confirm if you've tried the troubleshooting steps provided in this post? 

Keep me posted on the outcome. 

[TrishB79]

I have but i don’t want to have to turn all the features off, what’s the
point of having there thing if i have to do that. My garmin was way better
than this.
--

Moderator edit: personal information removed

[JWCAMPBELL]

I purchased my Versa in April 2019  And when I first used it I was charging it twice a day. After various tests etc. You replaced it under warranty. The new one I have only lasts two days. I have switched off auto notifications and only access the clock face manually. I have no music or Bluetooth apps activated. What can I do to extend the battery life?