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Versa battery lasting less than 2 days

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‎06-27-2019 17:15

‎06-27-2019 17:15

I purchased my Versa in Jan (2019) and for over a month now, the battery last less then 2 days.  Sometimes, just over 24 hours.  I travel a lot so its frustrating that I have to take it off at night (missing out on my sleep pattern tracking) or in the middle of the day too charge when I charged it the night before.  Is there a solution?

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22 REPLIES 22

‎08-11-2019 12:39

In response to JWCAMPBELL

‎08-11-2019 12:39

Thank you for your reply @TrishB79. It's nice to see you around @JWCAMPBELL. I am sorry for the delayed response. 

 

@TrishB79 I understand your point and appreciate your feedback. I've sent your information to our Support team, they will be glad to investigate further and provide a solution. 

 

@JWCAMPBELL thank you for sharing your experience. I appreciate your efforts to resolve the issue and would like to confirm if you've tried the complete troubleshooting steps provided in this post? 

 

Keep me posted. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-14-2019 19:12 - edited ‎12-14-2019 19:21

In response to rkitten

‎12-14-2019 19:12 - edited ‎12-14-2019 19:21

Hello, I'm having the same issues you describe. Someone mentioned the possibility of the problem being an app running in the background and draining the battery. How can I find out if there's any such app? Is this possible on the watch? I'm so frustrated and confused I don't know what to do. Please help

 

I've been reading the battery life's description on the user manual and it says it lasts 6+ "under normal usage". What does that even mean? Does it mean not pairing the watch to a phone at all or doing it sparingly? Does it mean not listening to music?

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‎12-14-2019 23:53

In response to lazydaisy84

‎12-14-2019 23:53

Hi the only thing to do if you’ve tried everything is to contact Fitbit support If they find a problem and is still within warranty, then they may replace it for a new one.

Hope this helps.

Sent from my iPad
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