help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa battery level doesn't show correct on Dashboard

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-23-2019 06:12 - last edited on ‎08-24-2019 05:49 by Fitbit Moderator

‎08-23-2019 06:12 - last edited on ‎08-24-2019 05:49 by Fitbit Moderator

Hi All! I'm having all kinds of problems with my Versa.  First off it's not syncing all of a sudden.  Also my watch will show full battery but the dashboard  indicates low battery. A few days ago the watch time is 25 minutes slower. Please advise.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-24-2019 05:48

‎08-24-2019 05:48

@kaoskrso welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing properly, the battery level on Dashboard is not correct and the time is not correct.

 

The Dashboard shows the battery level that your watch had the last time it synced. Please follow the troubleshooting steps that are listed in this help article. After this, monitor the syncing feature and see if the issues get fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer