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Versa battery life and heart rate tracking not properly working

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‎12-09-2020 20:51 - last edited on ‎12-11-2020 14:36 by Fitbit Moderator

‎12-09-2020 20:51 - last edited on ‎12-11-2020 14:36 by Fitbit Moderator

I Bought a Versa SE (charcoal with woven band) paid over $200 had it 6 months and the green light HR broke ..Fitbit replaced it.

The replacement I’ve had for 21 days now and the battery started draining. After 24 hours the battery will be at 53% and over night it will drain down to 6% by morning. Contacted CS and they agree This is a battery drain issue BUT won’t replace it because I already received a replacement.

I’m extremely disappointed with their decision but mostly the fact that they sent me a defective replacement.

so I’m out over $200 for a defective product. 

 

Moderator Edit: Clarified subject

Moderator Edit: Content

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‎12-11-2020 14:35

‎12-11-2020 14:35

Hi @Adamla, welcome to the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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