Last summer as it was still under the 365 day warranty, Fitbit replaced my Versa that would no longer hold its charge. Less than 9 months later, I began experiencing a similar issue with the replacement Versa. But, the representatives told me that the warranty is only good for 365 days from the purchase date of the original device. There is no warranty for the replacement. This is disappointing as two of the same type of device having the same issue in under a year causes me to believe that there is something faulty with the device or it is expected to only last a minimal amount of time. This does not leave me feeling confident about the product or the company’s warranty protocol and reluctant to place another investment into it. I acknowledge my previous ignorance in regards to the warranty policy but it is one that I will now share with family and friends when they are considering purchasing a Fitbit brand device. Due to the amount of money invested in my original Versa and knowing the price of a replacement (even with the discount), at this time I will continue charging my current Fitbit daily and will not rely on it as I had in the past. I now understand why some customers are choosing to leave the Fitbit community and purchase similar devices of other brands/companies. When it no longer works at all, I too will be taking my business elsewhere.
Moderator Edit: Clarified subject
