Versa battery life not lasting as it should

[Aimeeleanne]

So my fitbit is still under warrantee by 7 months and I've spoken to someone on the livechat today stating that for the last 2-3 weeks my fitbit versa's battery has been decreasing rapidly throughout the day. It used to last at least 3-4 days before I had to charge it, and I'd put it on charge for an hour or two then it would last another 3-4 days minimum. I'm now having to charge it daily as it's decreasing to around 40% after having it on charge over night. I'm a nurse working 13 hour shifts daily so don't have the option to pop it on charge for an hour or two anymore due to covid restrictions and me needing to stay on the ward so my only option is to charge it when I'm asleep. Apparantly the battery decreasing rapidly is now my fault because I'm overcharging it (not that this was in any of the care instructions when I purchased it) and Fitbit have told me to follow a number of different articles to try and increase the battery life (when it's clearly a fault which commenced a few weeks ago) and to be in touch if the problem persists.

This would mean that some days a week I will be without a fitbit as I can't charge it at work and currently the only thing giving me pleasure due to working such long hours with such little staff is trying to get my active minutes/steps in so I know that some days this will be detrimental to my mental health. I've requested to make a formal complaint due to the fact there is a clear issue with my Versa and I've basically been told to let it run out and that it doesn't matter about my health and see how it goes but instead of being told a formal complaints procedure such as writing to someone or emailing someone I am to upload the topic on here... which I find quite ridiculous.

If anyone could provide me with a complaints procedure or let me know how to get a replacement on a faulty battery/face I'd very much appreciate it! 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

[RicardoFitbit]

Hi @Aimeeleanne, welcome to the Community Forums.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Our Support team informed me that they already provided you assistance to solve this situation via chat. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.