Versa battery life not lasting

[Lauretti41]

BATTERY LIFE. Battery on my Versa lasts less than a day, this is new, it charges fine at 100% but then it doesn't last, how can I change the battery for a new one ?

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @Lauretti41, welcome to the Community Forums!

Thanks for bringing this to my attention. Let me share with you that the battery of our Versa was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

Let me know if further assistance is needed and if you have any additional questions.

[Lauretti41]

Ricardo,

The battery is dead !! without using it it goes from 100% to 30 % in one day (just did the test)!

How can I have the battery changed for a new one ??

[Michelleohio]

I've had the same problem.  I'm on my second replacement.  The first lasted one week.  This one lasted ten weeks before the battery started draining over night.  It now needs to be charged twice a day.  Customer service agreed that it was the battery.  I was told that the battery cannot be replaced, but my warranty expired about a month ago.  However, tonight I discovered a series on Youtube.com demonstrating how to remove and replace the battery of the Versa.  The company, Joe's Gaming & Electronics (Joesge.com) seems to both sell parts and do repairs.  I'm thinking of calling them to find out how much it would cost for them to install it on my watch.  The battery was about $15.

[cmegoing]

the battery is dying with a day this is not even old it’s a replacement not please with this 

[Michelleohio]

I think you are saying that your replacement is not very old and the battery is dying.  If so, contact customer service immediately to get another replacement.  My first replacement lasted a week and the second lasted ten weeks before  they had problems.  I couldn't go for a third because the warranty expired by then.

[DaleYYC]

US$125 to replace Versa battery at joesge.com...I don't think so...might as well just buy a new one...