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Versa battery life not lasting

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‎06-18-2020 14:04 - last edited on ‎06-19-2020 17:33 by Fitbit Moderator

‎06-18-2020 14:04 - last edited on ‎06-19-2020 17:33 by Fitbit Moderator

My Versa has been going from 100% charged to 5% within 24 hours.  I have cleaned the connectors on the watch and charger.

 

Moderator Edit: Clarified subject

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‎06-19-2020 17:16

‎06-19-2020 17:16

Hi @Haley986, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before to posting over here. Let me share with you that the battery of our Versa was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

 

Keep me posted, I’ll be right here if you need anything else.

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