Versa battery life not lasting

[VersaBatLife]

We bough Fitbit versa 15 months back and now battery doesn't last for even 10 hour. We tried everything suggested to us from firbit help. At the end Fitbit is offering me 35% discount on my next purchase stating reason that battery warranty is for 1 year only. Company still want customer to be loyal with them. Really ?? How can someone still expect customer to buy their product again.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @VersaBatLife, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[VersaBatLife]

What further assistance can be expected from company when FitBit is not ready to take ownership of the issue. I will have to think twice before purchasing any FitBit product. 

[chris2121]

There seem to be quite a few posts about deteriorating battery life and it looks like the Versa has a life expectancy of maybe 2 years for most users?  Mine is now 20 months old and it will just last a day but when new it would easily last 3 days.  I'm assuming that it will continue to drop off.  I guess this is just something we have to accept.  Most mobile phones seem to last about 3 years before the battery won't hold enough charge.  It would be great if the batteries were replaceable but there's no incentive for the manufacturers to do so.  

The big question is what to buy to replace the Versa and at the moment I'm not inclined to buy another Fitbit.  

[John.Mac.uk]

My watch is Two months out of warranty and I never used it for Three months due to illness it’s now not holding a charge Fitbit are offering 35% discounting on a new watch  do they honestly think I’m going to purchase another item when this Versa cost me over £200ukp And has lasted only a couple of years 

[John.Mac.uk]

Couldn’t agree more!! 👍🏻

[chris2121]

I suspect that any other equivalent product I buy will have just the same issue with battery life and after a couple of years will be useless.  Does anyone know if I'm right or wrong?