Versa battery life not lasting

[HildavdW]

I am complaining on a monthly  basis now. Is the Versa supposed to go "dead" on a regular basis, because that's what mine is doing!! The green light is not coming on, it has been on charge for more than 24 hours but it is still dead.

If only I knew a year back that this expensive gift is of such low standard, I would never have considered buying it.

Can Fitbit please look into this matter urgently, and replace my watch since it is not the first time I complain about the same issue.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @HildavdW, it's nice to see you again participating here in the Community Forums!

I appreciate the details and input that was shared in your post, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.