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Versa battery life not lasting

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‎09-18-2020 06:41 - last edited on ‎09-18-2020 19:15 by Fitbit Moderator

‎09-18-2020 06:41 - last edited on ‎09-18-2020 19:15 by Fitbit Moderator

This just started yesterday.

Why is my versa draining less than 24 hours.  Literally off the charger at 9am and down to 6% at 10pm!

This is unacceptable.

I can't turn off All day sync because they've removed the option.  

 

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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‎09-18-2020 19:14

‎09-18-2020 19:14

Hi @LakeLifeRose, welcome to the Community Forums!

 

Thanks for your post, I understand how frustrating this matter can be for you. Let me share with you that the battery of our Versa was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

 

Let me know if further assistance is needed and if you have any additional questions.

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‎09-19-2020 05:24

In response to RicardoFitbit

‎09-19-2020 05:24

I understand your frustration LakeLifeRose.  Just a couple weeks before the new Versa 3 was announced my Versa, which is about 8 months old, went from having a battery life of 4 1/2 days with the heart rate on to about 2 days with nothing on.  Fitbit told me that was normal.  It is not.

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