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Versa battery life not lasting

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‎10-06-2020 08:22 - last edited on ‎10-06-2020 17:28 by Fitbit Moderator

‎10-06-2020 08:22 - last edited on ‎10-06-2020 17:28 by Fitbit Moderator

Hi

The battery on my versa is only lasting a couple of hours, convenient when a new one is released.

how can i get in touch with the help team?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-06-2020 17:27

‎10-06-2020 17:27

Hi @BonnieCul66, welcome to the Community Forums!

 

Thanks for bringing this to my attention. Let me share with you that the battery of our Versa was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

 

Let me know if further assistance is needed and if you have any additional questions.

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‎10-06-2020 20:05

‎10-06-2020 20:05

I am also having this problem with my Versa lite. I’ve had it less than a year. 

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‎10-07-2020 06:33

In response to RicardoFitbit

‎10-07-2020 06:33

thanks for this, but its no good to me if it cant be used with the features turned on?

 

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