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Versa battery life not lasting

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‎02-22-2021 03:10 - last edited on ‎02-23-2021 15:04 by Fitbit Moderator

‎02-22-2021 03:10 - last edited on ‎02-23-2021 15:04 by Fitbit Moderator

I bought my wife a versa special edition watch for xmas. But it needs charged every single day. This cannot be right. Her sisters last for about 4 or 5 days

 

Moderator Edit: Clarified subject

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‎02-22-2021 08:05

‎02-22-2021 08:05

Its not right but there are a few steps to check first before reporting it as a problem.

 

Check it charges to 100%

Change the clock face to the standard Fitbit one, such as Layers

Make sure brightness is auto

Screen timeout is 10 seconds

 

If that fails try Fitbit Support. They may be able to help you.

 

Author | ch, passion for improvement.

View best answer in original post

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3 REPLIES 3

‎02-22-2021 08:05

‎02-22-2021 08:05

Its not right but there are a few steps to check first before reporting it as a problem.

 

Check it charges to 100%

Change the clock face to the standard Fitbit one, such as Layers

Make sure brightness is auto

Screen timeout is 10 seconds

 

If that fails try Fitbit Support. They may be able to help you.

 

Author | ch, passion for improvement.

Best Answer

‎02-23-2021 05:00

In response to Guy_

‎02-23-2021 05:00

Thanks for the advice.checked everything you said.and contacted customer
support.they say it's faulty.so getting it replaced.thanks again
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‎02-23-2021 15:06 - last edited on ‎08-30-2024 09:44 by Fitbit Moderator

In response to Peggysue1964

‎02-23-2021 15:06 - last edited on ‎08-30-2024 09:44 by Fitbit Moderator

Welcome to the Community Forums @Peggysue1964, your update is appreciated.

I'm happy to know that our Customer Support team provided you assistance and initiated a warranty replacement process to get you back on track. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions.

@Guy_ Thanks for your post and the helpful information that was shared.

Thanks for being part of the Fitbit family!

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