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Versa battery life not lasting

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‎03-02-2021 08:40 - last edited on ‎03-02-2021 12:50 by Fitbit Moderator

‎03-02-2021 08:40 - last edited on ‎03-02-2021 12:50 by Fitbit Moderator

Hi, so my Versa’s battery is dying suddenly very quickly and I have no idea why. It doesn’t last longer than 8 hours nevertheless 4+ days. How can I fix it or should I take it in somewhere and where in South Africa?

 

Moderator Edit: Clarified subject

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‎03-02-2021 12:50 - last edited on ‎03-13-2025 09:01 by Fitbit Moderator

‎03-02-2021 12:50 - last edited on ‎03-13-2025 09:01 by Fitbit Moderator

Hi @Carmenm09, welcome to the Community Forums.

Thanks for bringing this to my attention. Let me share with you that the battery of our Versa was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

After following the above information, please check this help article for more tips and recommendations. This article includes a restart process that will refresh the device's performance.

Let me know if further assistance is needed and if you have any additional questions.

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‎03-02-2021 12:50 - last edited on ‎03-13-2025 09:01 by Fitbit Moderator

‎03-02-2021 12:50 - last edited on ‎03-13-2025 09:01 by Fitbit Moderator

Hi @Carmenm09, welcome to the Community Forums.

Thanks for bringing this to my attention. Let me share with you that the battery of our Versa was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

After following the above information, please check this help article for more tips and recommendations. This article includes a restart process that will refresh the device's performance.

Let me know if further assistance is needed and if you have any additional questions.

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