Versa battery life only lasting 4hrs

[Sneaky83]

Hi 

My versa last 4hrs then shuts off once back on charge battery life shows 80% once it completed its restart, after fully 12 hr charge, then shuts off again after 4 hrs 

Tried the  software update successfully but still same issue 

Cheers

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Sneaky83, welcome to the Community Forums. 

Thanks for bringing this to my attention. Let me share with you that the battery of our Versa was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

After following the above information, please check this help article for more tips and recommendations. This article includes a restart process that will refresh the device's performance.

Let me know if further assistance is needed and if you have any additional questions.

[Sneaky83]

Hi Ricardo

Thanks but the issue is not with the battery as when I put the watch on charge it showing 80% remaining 

The problem is the watch shuts itself down then won't restart until you put it on charge 

Cheers

[RicardoFitbit · Accepted solution]

You're welcome @Sneaky83, your reply is also appreciated.

Thanks for your clarification, my apologies for the misunderstanding. The best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.