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Versa battery not charging

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‎08-24-2020 01:04 - last edited on ‎08-28-2020 16:29 by Fitbit Moderator

‎08-24-2020 01:04 - last edited on ‎08-28-2020 16:29 by Fitbit Moderator

My fitbit versa has been working with no problems until yesterday when it wouldn't charge the battery is just under 40% now it won't even turn on. I'm so upset as i use this every day and it was a 40th birthday present. 

 

Moderator Edit: Clarified subject

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‎08-28-2020 16:28

‎08-28-2020 16:28

Hi @Janeharding, welcome to the Community Forums!

 

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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