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Versa battery not holding charge

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‎11-23-2019 04:54

‎11-23-2019 04:54

Original Versa was replaced by Fitbit this past summer because it stopped working (still in 1 year warranty)—assuming the one they sent me was new and now IT doesn’t hold a charge for even a while Day.   Trying to “contact support” but those are “greyed out” .... not connecting to Wi-Fi for Update although connects to Sync.  Frustrated and probably d.o.n.e. with Fitbit. 

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‎11-27-2019 08:20 - last edited on ‎05-16-2025 08:41 by Fitbit Moderator

‎11-27-2019 08:20 - last edited on ‎05-16-2025 08:41 by Fitbit Moderator

@Eoliver Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

Let me help you with your Versa not holding a charge. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help improve the battery life.

If you wish to contact our Support team you can do so here. 

Let me know how it goes.

Alvaro | Community Moderator

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