Versa battery not lasting a day

[TomO89]

Hello,

I’ve had my Versa for just under 18 months and was very happy with it, until about 10 days ago when the battery (which was usually lasting me between 4-6 days before requiring charging) suddenly started draining and now won’t last much more than a day - even after a complete charge. 
I’ve not changed any settings in this time, I already had sleep mode optimised from 23:00-07:30, so I’m at a loss as to what and why this is happening. 

Moderator edit: subject for clarity 

[SunsetRunner]

Having a similar issue and I only have it about 4 months )a replacement from Versa. I only have vibration on for hourly steps which I usually achieve in advance and the odd workout so I would get 4-5 days ordinarily. Back to Versa I reckon.... 

[LiliyaFitbit]

Welcome to the Fitbit Community, @TomO89. It's nice to see you again in our Community Forums, @SunsetRunner.

I appreciate your participation in the Forums and sharing that the battery on your devices is draining faster than expected. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. I recommend double checking our charging instructions and trying our tips for preventing battery drain since battery use is affected by various factors and settings. 

Let me know how it goes. 

[TomO89]

Hi Liliya,

I’ve already been following Fitbit’s charging instructions and tips to prevent battery draining, and I’ve double-checked following your response yesterday. 

Yesterday I charged my Versa to 100% (keeping an eye on it to remove it from the charger when it got to 100%), but unfortunately once again, the battery is already almost down to ‘low battery’ level. 

I have used my Fitbit consistently to monitor my exercise and as a timer for things since I first had it in July 2019, it never drained the battery before, so I’m quite frustrated as to knowing what has caused this drain.

Thanks,

Tom

[LiliyaFitbit]

Thank you for your reply, @TomO89. 

I am sorry to hear the issue persists, I understand that this can be very frustrating. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.