Versa battery short life

[Gcruz]

My fitbit versa started displaying the battery after a full charge of 100% followed by changing to 0% within 5 minutes. Seems my fitbit does not hold

the charge. Any ideas if this is known or how to fix this? I have not been able

to wear it for a week now 😞 

Moderator edit: subject for clarity and label

[LiliyaFitbit]

Welcome to the Fitbit Community, @Gcruz. I am sorry for the delayed response.

I've moved your post to Versa Smartwatches board so we can keep our forums organized.

I appreciate your participation in the Forums and sharing the issue you're experiencing with your Versa's battery draining faster than expected. I totally understand how you are feeling as you would like to continue using your watch and I am here to help. I recommend doing the following:

1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?
3. Charge the watch to 100% and use it like normal. 

For additional tips to prevent battery drain, please see this help article: Can I extend my Fitbit device's battery life?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[LesEliz]

I too am having issues with my Versa battery! I’ve had my Versa for 1.5yrs and have always been able to go at least 4 days between charges. I have not changed any of the settings or watch faces since the day I got it. Now I’m having to charge my watch every night. It’s very inconvenient. I’ve tried everything I’ve found on the forums without any help, like restarting, cleaning the contacts on the charger, changing to a different charging block, ect... This watch is too expensive to not even last 2yrs. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @LesEliz. 

Thank you for joining the thread and sharing that you're experiencing the same issue. I am sorry that you are going through this situation, I understand how you are feeling and appreciate your troubleshooting efforts. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.