Versa battery suddenly dying less than a day, possibly after update

[MadViking]

A few days ago I had my Versa charging after a few days of wearing it.  I picked it up to put it on, it slipped and I accidentally pushed the left side button twice.  Weirdly, the clock face changed from my stats intensive digital to a basic analog looking face.  I tried to replicate it again and it wouldn't work.  That's not the big problem, just an odd one.  The big problem is that the battery started running out in one day.  I would have it charged in the morning and by evening I would be at 30-40%.  I couldn't make it through the night without it dying.

I did some checking through my settings and they are all the same as I originally had them.  It also seems that there was an update that happened, likely the reason the face changed because some of the stats displays are different and there are more stats.

I used to have a Charge HR but I swapped to the Versa because I suddenly had battery problems with the Charge where it wouldn't last a day.  Doing some research and it seemed the Charge had a known battery problem and the Versa was good, hence the switch.  Fitbit promises a few days of battery life and it's not happening.  At $200, this is not a disposable item.  This looks like it's definitely a Fitbit issue and probably a software problem with the latest update.  This needs to be fixed or I will stop using Fitbit and swap to the Samsung Gear.  I've tried to support Fitbit from the beginning but the company support is very lacking.  Considering the issues I had with the Charge and Fitbit didn't do one thing to help me beyond trying a few resets and settings tweaks, I don't expect much help now.

Please help Fitbit, I want to support you but I can't when it becomes so expensive and I lose data because the watch is either charging or has died after less than a day.

[SunsetRunner]

Hi, contact Customer Support about your problem and ask for a battery test of your Versa.

[m-kayali91]

I'm having the same problem. Please let me know if u figure out something 

[shelley0817]

I have the same problem. I contacted support and they made me change my clock app, fully charge my Fitbit and then wear it again to see what happens. Well it was at 100% in the morning and at 43% by 7pm. Obviously not going to get 4+ days of battery on this device. Contact support again and they said that after reviewing battery life test there’s something wrong with my battery but it’s out of warranty and the only thing they would do is offer me a discount to buy another Fitbit. I’m done with Fitbit. They say they design their devices to be durable and for longevity but I’ve only had this for a year and don’t want to have to get a new Fitbit each year due to battery issues. There devices are worthless and customer service doesn’t care. They just want me to spend more money on another device. 

[MadViking]

They thought it was possibly the clock face I was using. I swapped to a
Fitbit clock face and it still didn't work. They had me do this thing where
I would sync it constantly and they were watching how the battery was
reacting and they finally decided it was the Fitbit and so they ended up
sending me a replacement.

[shelley0817]

Glad to see they did right by you. I changed the clock face too and it didn’t do anything. Now I have to charge my Fitbit four or five times a day just to use it. They wouldn’t replace mine said I was past the warranty stage and offered me a discount on another product but can’t guarantee it won’t happen again. I’m probably switch to the Apple Watch. If I’m going to spend $200 on a new fitbit, I’d rather just spend a little more and get something that works.