Versa battery suddenly dying

[MrGlenn]

 Has anyone else experienced this issue: the battery is charged almost fully, let's say between 80-100%, and then suddenly you notice the watch has turned itself off and shows 0% when trying to reboot it.

This has happened a few times to me over the last few weeks now and it's starting to become annoying. This does not seem to be not a case of battery drain, I don't notice any drops in % it just suddenly switches off. When this doesn't happen the device easily lasts 4 days, with the exact same usage. So I cannot tell what is causing this.

Looking for some input before I contact support about this.

Moderator edit: subject for clarity

[Mocha13]

They have been helpful and are sending a replacement and I am sorry for
cross posting? I am not sure what that means but was just trying to get
help, for that I am sorry. I appreciate your willingness to help.

Thanks.

Moderator edit: personal info removed

[LiliyaFitbit]

Hi @Mocha13, thank you for your reply!

I am glad to hear that you had a great experience with our Support team and now you'll receive a replacement! I appreciate your time and efforts. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Enjoy the Fitbit experience. Keep on visiting the forums!

[Blanca84]

Is happening exactly this to me 😡😡😡

[Mamasgirl38]

I googled FITBIT phone number and called they were very understanding.

Moderator edit: personal info removed

[doctorcaligari]

Thank you so much for your help! My replacement Versa is waiting for me at home! I've been missing having it on my wrist! Thanks again!

[Mamasgirl38]

Your welcome glad I could help you!

Moderator edit: personal info removed

[LiliyaFitbit]

Welcome to the Fitbit Community @Blanca84 ! It's nice to see you around @Mamasgirl38 and @doctorcaligari. 

@Blanca84 I appreciate your participation in the Forums and sharing that you're experiencing the same issue with your Versa. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide you a solution.

@Mamasgirl38 @doctorcaligari thanks for taking the time to get in touch with our Support Team. I'm glad to hear that you had a great experience with them and hope you continue enjoying the Fitbit experience. 

Feel free to reach out if you have any other questions.

[uganskk1]

I am having a similar issue (battery all of a sudden dying within a few hours of being fully charged).  Going to try to switch the face back to a fitbit one, reset and charge up.  Fingers crossed! Thanks for the info on here.

[Ritika46749]

I am having the same problem the battery discharges within minutes. It only syncs with my samsung phone when being charged. It us also not measuring my steps when the battery is live.i have followed all the steps mentioned and nothing is working. 

[Mamasgirl38]

Call fitbit they will take care of it. This is happening frequently it
seems!

Moderator edit: personal info removed

[cnyram]

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@Mamasgirl38 wrote:
Call fitbit they will take care of it. This is happening frequently it
seems!

ONLY if still under warranty. Those of us a few months past are out of luck. It is very common and the unfortunately they are not doing the right thing. These batteries should easily last 2-3 years. I now have a $200 paper weight after 14 months and no support. 

Moderator edit: personal info removed

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[cnyram]

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@doctorcaligari wrote:

Mine doesn't even last 10 seconds off the charger. It goes from 100% to shutting off after 10 seconds. I get a brief red 0% for 1 second, then it dies. When I put it back on the charger, it gives me a red 0%, boots, and then says 100% again. Issue persists after a factory reset, at a lower firmware and after updating firmware to 32.33.1.30.

Up until 2 days ago, I was getting 4 days between charges. I learned to maximize battery life early on by  uninstalling every app I could, and only use the stock watch faces. It had been working great since I had gotten it as a gift a few months ago.

Kinda sad we have to disable all the reasons we bought it to make it last. I was very conservative also, DOA after 14 months and no support. 

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[Mamasgirl38]

This is Sad but accurate Fitbit only gives a 1 year warranty so if you
notice any abnormalities with your Fitbit not charging not keeping your
steps turning off for no reason. Get in touch with Fitbit...

Moderator edit: personal info removed

[Mamasgirl38]

Yes, I expected to have it for some years very sad to depart from it.😠

Moderator edit: personal info removed

[LiliyaFitbit]

Welcome to the Fitbit Community @Ritika46749 @uganskk1. It's nice to see you around @Mamasgirl38 @cnyram . I am sorry for the delayed response.  

@uganskk1 thank you for joining the conversation and sharing that you're experiencing the same issue with your device. I appreciate your time and efforts. I could see that you got in touch with our Support team about this and that they were able to help you. 

@Ritika46749 I am sorry to hear the battery on your Fitbit Versa discharges within minutes. Thank you for your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to assist you further. Please keep an eye on your inbox for further instructions.

@Mamasgirl38 thank you for your efforts to help other users. I appreciate your time and feedback. 

@cnyram I'm sorry to hear about the battery issue you've experienced. It is particularly difficult when the device is no longer covered by the warranty, but even though Support is eager to help with any problems you may experience with the product, they do need to adhere to the official warranty policy. 

Thank you for taking the time to share your feedback, our team is always working on improving our devices and user experiences, and your comments are always welcome.

If you have any questions, feel free to let me know.

[Sherri14]

This also just happened to my FitBit Versa, Never had an issue with it before but I connected to my FitBit App on July 3rd and withing an hour the face was black and it now won't charge. I can get it to turn on when it is in the cradle and I can sync to the device when it is in the cradle, but it is always charged at 0% and turns off as soon as I removed it from the cradle.  Seeing the number of people recently complaining about this same issue is FitBit sure this isn't some kind of firmware issue?

[ggibbons59]

My issue is similar but the battery doesn't die so quickly. I charge my Versa before bedtime and by the time I get up the battery is almost dead so I have to charge again before I leave for work. After working with Fitbit support I am about to receive my 3rd watch. the first would not sync and the second has the battery issue. Beginning to think its time to more to another product. very frustrating

[Mamasgirl38]

Certainly correct I would just decided I always have my phone so bump this
smart watch!

Moderator edit: personal info removed

[LiliyaFitbit]

Welcome to the Fitbit Community @Sherri14 @ggibbons59. It's nice to see you around @Mamasgirl38. I am sorry for the delayed response. 

@Sherri14 thank you for joining the conversation and sharing the details of the issue you're experiencing with your Fitbit Versa. Battery is affected by various factors and I recommend following the troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

@ggibbons59 I appreciate your participation in the Forums and sharing your experience. I understand how you are feeling, our team is always working on improving our devices and user experiences, and your comments are always welcome. Thank you for letting me know that you will be receiving a replacement. 

@Mamasgirl38 thank you for your input.    

I'll be around if you need further assistance. 

[Lydibug]

So this seems to be an Versa epidemic. I've had my Versa special edition since the end of January 2019 and other than a few kinks regarding  notifications, I haven't had too much to complain about. UNTIL NOW - I have now found my Versa completely battery drained after 2 full charges, this has happened twice in the last 24 hours. Battery life has NEVER been a problem for me. I haven't done anything differently than normal regarding its use. I use my watch moderately, I didn't change the watch face or add any new apps recently. The ONLY change I made 3 days ago was to the wristband. I purchased 2 dressier bands from Amazon last week, One I used all week (no issue with watch) and on Friday I changed to the 2nd dressy band and then over the weekend this issue with the battery completely dying started. I have no idea if the wristband could cause this to happen (as it is metal of some sort but manual clip closer, not magnetic or anything). I don't know if that band could create an issue like, but I wanted to mention it just in case. But up until this weekend, I have successfully worn my watch day and night and been able to get a solid 4 days of use per full charge. So this issue now with the battery dying twice in less than 24 hours is surprising and upsetting! I have read a lot of this thread and a lot of people have reported that Fitbit sent them a replacement. There must be a known issue that Fitbit isn't opening up about - defective batteries perhaps. I need a resolution very soon. Hopefully a Fitbit rep can contact me with next steps. Thanks.