02-13-2020 06:06 - last edited on 02-14-2020 16:08 by LiliyaFitbit
02-13-2020 06:06 - last edited on 02-14-2020 16:08 by LiliyaFitbit
All of the sudden my Fitbit Versa will not even last a day on a charge. I've read some of the suggestions and tried, turning off all day sync, enabled manual screen wake, charged overnight on my computer, cleaned the charging contacts and I still can't get a day out of it. Any other suggestions? It was working great and this just started happening.
Moderator edit: subject for clarity
02-14-2020 16:07
02-14-2020 16:07
Welcome to the Fitbit Community, @Brownie56.
I am sorry to hear your Fitbit Versa will not last a day on a charge. Thank you for your troubleshooting efforts. I would like to confirm if you've tried the following:
For additional tips to prevent battery drain, please see this help article: Can I extend my Fitbit device's battery life?
Let me know how it goes, I'll be around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
02-20-2020 06:31
02-20-2020 06:31
Thanks for all the suggestions. I have tried all of them and still have no luck in getting a full day out of my Versa. Is it typical that the batteries do not last more than a couple of years? Can the battery be replaced?
02-20-2020 13:11
02-20-2020 13:11
Hi @Brownie56, thank you for your reply.
I appreciate your efforts and the additional details. Battery life is affected by use and other settings. I understand your concern and I've sent your information to the Customer Support team for them to investigate further and provide a solution. You should be getting a reply soon.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.