Versa battery won't charge

[AmyVersa]

I just got my versa a week or two ago, the battery ran out during a 12 hour work shift, so I popped it on the charger when I got home (it had been working perfectly before this).  Screen has not woken up since.  That was days ago now. Its like its just dead.  I have plugged the charger in to multiple places, my phone is charging beautifully from the same sources.  Who do I call/where do I send my Versa to get a replacement?

Moderator edit: title for clarity 

[ItsAje]

My screen was totally black and no logo. Mine was replaced by Fitbit because of this.

Sent from Yahoo Mail on Android

[NiamhLangton]

This isn’t working for me either! I’ve tried it numerous times and my tracker is totally unresponsive!

[maddysultan]

This only seems to work when my Fitbit isn’t completely dead. When I hold them down now it just goes to the red 0% screen and still won’t charge. Any idea on what to do?

[Harwax]

Only new suggestions I can think of are to try and find some who has the
Fitbit Versa and then switch charger and then phone to see which is
defective. Maybe a store has an open box (display model) and they will help
you test it. If that is not possible hopefully you are still under warranty
with Fitbit and demand a replacement.


Moderator Edit: Removed External Links.

[ABurns19]

Unfortunately, I don't. Mine also went black and is just showing that it is at 0%. Putting it on the charger does nothing. I gave up on this after about 2 weeks. At first I thought it was the outlet, but everything else I plug into that outlet works just fine. I even bought a second charger thinking it was an issue with the charger. I finally contacted fitbit and they will send a replacement or give me a discount for another product, but still! I just bought this versa, and am kind of hesitant in getting a new one because the other one might not work either. 

[Harwax]

Chances are it is your charger. Pins on my original charger were not
aligned properly. Fitbit sent me a replacement charger and all is well.
Since your purchase is recent, Fitbit should replace Versa if charger was
not the issue


Moderator Edit: Removed External Links.

[MarcoGFitbit]

Hello @ABurns19, @shrutimane, @geogof, @CandaceA, @Ajsurg, @bettybeth14, @ItsAje, @NiamhLangton, @maddysultan and @Harwax, It's great to see you around the Fitbit Community.

I appreciate those of you who have taken the time to let us know you've already contacted our Support Team. @NiamhLangton and @maddysultan, I appreciate your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

[tinahiott]

Thank you so much ! I just bought a brand new Samsung Galaxy 3 watch today and got home and put my Fitbit versa on the charger and next thing I know it wouldn't work 😭 I done what you said and thank God it started up right away ! Thank you again 🙏😉

[MarcoGFitbit]

Hello @tinahiott have a warm welcome to the Fitbit Community, thanks for joining the conversation. 

I appreciate you have joined us and let us know the troubleshooting steps on this thread were helpful for you, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Harwax]

Glad to be of help

[sbotto]

Can't charge my watch.Charger not working

[MarcoGFitbit]

Hello @sbotto thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Harwax I hope you're doing well. 

@sbotto I appreciate you have joined the conversation and reported this situation. Tell me, have you tried to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen and tried to use a different USB port to plug in the charging cable? If you have, please let us know so we can check this further. 

Thanks for your patience and understanding, we'll be waiting for your reply. 

[luiz_trindade]

Hi I have the same issue. Would you mind to tell which is the name of the new chargers you ordered at Amazon? Tks

[Harwax]

I didn't order any new chargers from the web. Fitbit sent me a replacement
charger (free of charge).

Sorry,

Harwax


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[CandaceA]

https://www.amazon.com/Charger-Hagibis-Replacement-Charging-Smartwatch/dp/B07FC7NYXG/ref=sr_1_3?crid...

These are the ones I ordered back in November. I have had no further
charging problems with the Versa using these chargers. Also nice to have a
spare. Good luck!

[VVH]

Not working for me

[geogof]

Same thing happened to me on my relatively new Versa. I finally had to
have it replaced and the replacement works fine. I concluded, the unit
itself was bad and could not be fixed by a user.

[luiz_trindade]

Fitbit sent me a new charger which works fine.

[CandaceA]

Did you try a new charger? I bought a two pack of off brand chargers from
Amazon for about $20 and Versa now charges fine.

[Bkeiser]

I did this and it hasn’t worked