Versa battery won't charge

[AmyVersa]

I just got my versa a week or two ago, the battery ran out during a 12 hour work shift, so I popped it on the charger when I got home (it had been working perfectly before this).  Screen has not woken up since.  That was days ago now. Its like its just dead.  I have plugged the charger in to multiple places, my phone is charging beautifully from the same sources.  Who do I call/where do I send my Versa to get a replacement?

Moderator edit: title for clarity 

[silvermistrocks]

Thank you so much!!! 

For mine, the only detail left out was that the screen might rotate through the Fitbit logo and your clock face a few times before charging regularly. 

Been fighting with my Versa all night and finally found a comment that works for me!! 

❤️

[Emmalillyxxx]

Glad it helped ❤️

Sent from my iPhone

[ElyMNMike]

Glad to hear it worked for you.

[Claireybell]

Whoop! Glad it worked

Sent from my iPhone

[Gliddy]

My Fitbit just died one day so I thought it was the charger. I bought a new charger and it still won’t charge or turn on. I’ve tried holding down all the buttons for several minutes to see if I could get it to wake up but nothing is happening. 
I bought it in January so I’ve only used it for about five weeks

[Claireybell]

Ask for another . Mine is still going strong

Sent from my iPhone

[Kimberly4health]

Thank you for posting this! This worked for me. Was getting worried, it had been plugged in for 2 hours and no charge. this worked and it is now charging. Thank  you!

[Claireybell]

Your welcome

Sent from my iPhone

[Thomas5005]

Thanks much for the button hold down info for the nocharge issue. This works although the Fitbit blue logo left the face while charging. Hopefully, it will charge.

[Claireybell]

Yes the face disappearing after a while is normal

Sent from my iPhone

[MsSheda]

This worked! I was worried thank you

[ivresp]

Hi! Mine only has 1 button pressed it down and it shows battery picture with an explanation point on it.. Still not working 

[ivresp]

😢😢 This is the second charger I purchase and it still doesn’t work. Press down on button mine only has 1 button it’s a versa 2 and shows a battery picture with a explanation point..

[sod50]

I had the same problem and It came back on on my first try. Thanks so much for the assist

[ElyMNMike]

I have the original version Versa which has one button on left side, and two on the right.  Not sure what the remedy might be for the Versa 2 with only one button on the left side.  You might want to call Fitbit Customer Service at 1 (877) 623-4997

[ivresp]

Thanks😔

[sod50]

Hi ElyMNMik,

Thanks for your response, I also have the original Fitbit Versa with one
button on the left side and two buttons on the right hand side. And I was
able to bring it back to life after just long press holding on the three
buttons all at the same time for about 10- 15 seconds.

For the Versa 2 I am not also sure of what the fix may be but i suggest a
long press hold on the single button for at least 30 seconds.

Moderator edit: personal info removed

[Sherylwhite]

Thank you Austin.  I tried this and now my versa is charging.  Much appreciated 

[Todd169]

My Versa 1 stopped swiping then after a charge overnight still wasnt swiping. Reset by pushing buttons and by 5pm the next day it has completely died. Wont charge and wont even acknowledge the button press. Any ideas? Its 15 months old.

[Levermalone]

Thank you! Worked for me too! Just wish I’d read this before I messaged Fitbit 🤦🏽‍:female_sign: