Versa battery won't charge

[AmyVersa]

I just got my versa a week or two ago, the battery ran out during a 12 hour work shift, so I popped it on the charger when I got home (it had been working perfectly before this).  Screen has not woken up since.  That was days ago now. Its like its just dead.  I have plugged the charger in to multiple places, my phone is charging beautifully from the same sources.  Who do I call/where do I send my Versa to get a replacement?

Moderator edit: title for clarity 

[Staceyf512]

I ran my fitbit dead and it will not take a charge, it gets very warm but will not turn on or take a charge.  Any suggestions on how to get it going?  I have tried to troubleshoot with holding buttons down and it does not help.

[KyleeShea]

Did you email or call them? I’m having the exact same problem with my Versa 2 and switching chargers didn’t work for me. I’ve watched several videos trying to fix it and I think it might just be broken. If so, that’s really upsetting and I hope they can replace it.

[ItsAje]

I called them. Hopefully it gets replaced for you!

Sent from Yahoo Mail on Android

[BeHall]

I tried live chat and the person "Melissa" kept asking the same questions over and over.  I explained the issue since the very beginning and still kept asking the same thing I had explained over and over.  I bought the first versa on September of last year.  It only had one year warranty and luckily my watch was still under warranty shy one month before it expired.  They sent me a replacement and it only last me less than 3 months and now is totally dead. I bought a new charger thinking that was the issue,and my watch literally died on the charger.  Now they are telling me that the replacement is not cover under warranty anymore.  They offered me a 25% off on the purchase of any new fitbit.  This is crazy!!! I called customer service and had to explain everything all over again.  Finally got a hold of a supervisor and they offered me to send me a replacement.  Let's see how that goes.  Good luck to all those that already own a FitBit and to those that are looking for advise.  DO NOT BOTHER buying a FitBit.  It is not worth the frustration. 

[Thisflippingthi]

Call. It takes a long time for email. If you call you can get it cleared
and sent within the day.

[Thisflippingthi]

I'm with you on the frustration. While I think their customer service is
great the fact I'm on my 3rd watch (replaced twice) I'm not up for paying
that much again just to have it replaced every 3 months.

[Harwax]

Agreed

[oo00v00oo]

I had the same issue. It was working yesterday till the power run out. Left it Charing this morning. And it wasn’t charged. Tried the holding all 3 button method. The screen did light up. But still didn’t charge afterwards. 😞

[CandaceA]

I did call them on the original and they did replace it. Call sooner
rather than later so it's still under warranty. Unfortunate that the same
problem is occurring with the next generation Versas. Since I switched
chargers I have had no problems.

[oo00v00oo]

Great tips, thank you! Will take it back to the shop. 

[KellyChatsworth]

I've decided I'm the definition of insane.  I'm on my 4th Fitbit and I've had every power problem detailed in this very long set of posts and threads.  Not charging, not charging but overheating when you attempt to charge.  Best Buy no longer offers a warranty, smart of them.  I've had a Versa 2 (number 4 in a long line) for 2 months, I took it off for a few days, it was dead and now won't charge.  I'm getting a new charger but not holding out great hopes that will solve the problem.  I've tried holding down all 3 buttons simultaneously, nothing. I'm guessing the only solution is hiring a new R&D design team!!!

[Beckymgb]

Just found this as I had the same issue. After reading everything from fitbit I tried this....instantly worked!!! Thank you!!!

[Beckiejane]

Wow this actually works. It got mine charging again after it randomly stopped. Thank you!

[nubiaservin]

Dec 12/2019 it worked for me tooo!

[James68]

Thank You. Holding all buttons in for 10s worked!

[Shaneon77]

Brand new versa 2 and charger but the same issue. The new charger is useless. How can these things be sold like this? 

[CandaceA]

Honestly surprised this is still happening with the Versa 2 considering the
company is now owned by Google. Call customer service and demand a
replacement. They can diagnose your Versa as dead over the phone. I still
believe it's the chargers that are the problem. Off brand two pack of
chargers from Amazon (a out $20) revived my dead Versa and work fine with
the replacement Fitbit sent.

[R1234]

Thank you it worked perfectly 

[Geosfit]

THANK YOU! 

[Cwoody52]

This worked🎉 much appreciated thankyou.