Versa battery won't charge

[AmyVersa]

I just got my versa a week or two ago, the battery ran out during a 12 hour work shift, so I popped it on the charger when I got home (it had been working perfectly before this).  Screen has not woken up since.  That was days ago now. Its like its just dead.  I have plugged the charger in to multiple places, my phone is charging beautifully from the same sources.  Who do I call/where do I send my Versa to get a replacement?

Moderator edit: title for clarity 

[SunsetRunner]

My Versa will not charge either. I've tried ALL suggestions. I was traveling and battery died. Surely, Fitbit must realize batteries are going to die sometime and design a device that is not so finicky. I found this device to be sub-par, poor design. I already had my Versa replaced because it continued to loose time. Customers should not have to spend so much time on purchases. I expect better quality and will not buy Fitbit again.

[KellyChatsworth]

I have a Versa 2 which is as pathetic as all that came before it.  It only has 1 button.  Is there a fix for it when the battery is dead and won’t charge

[Swamy_G]

@AustinFarus25  :works for me thanks 🙂

[NW4]

Tried this and it seems to be working. Versa is currently charging. Thanks for the insight!

[Ynob]

Thanks ! For the solution to my dead charger&versa ! Was worried id have to do without it indefinitly.😞Relief 😊

[Itzderek]

Oh my god, thx so much! This worked perfectly and guess what, when the screen turned back on, the battery was at full charge, how about that. Fitbit should really fix their software.

[ChrissySnow]

It took me about 5-10 seconds and the logo finally popped on and I set my Versa on the charger and it started charging. 

[NikkiBranca]

@AmyVersa - I have also tried the instructions in the "why isn't my battery charging" article and my watch is still dead. I have cleaned it and tried to reset it, but it does absolutely nothing. Could you please help?

[nubiaservin]

Try this: Hold all 3 buttons at the same time until the logo appears and then set it on the charger 

[nubiaservin]

Have you fixed yet?

[nubiaservin]

If your versa 2 has only one button hold that one until the logo appears let us know if it works 

[nubiaservin]

Hold the 3 buttons until the logo appears 

[NikkiBranca]

I tried that it doesn’t do anything

Regards

Moderator edit: personal info removed

[NikkiBranca]

No, it is still very much dead

Regards

Moderator edit: personal info removed

[Claireybell]

Thank you sooooo much, gutted, thought it had died on me. So relieved. Thank you 👍🏻

[Claireybell]

I had to hold all 3 buttons for a while before logo came on 

[NikkiBranca]

No, it’s still dead. Held all three buttons for a long time. Nothing.

[PaulWNagyJr]

Also worked right away. Thank you!

[DBJ2020]

Worked for me. Thank you!!!

[Thisflippingthi]

I'm on number 4 with 3 months to go on my warranty.