Versa battery won't charge

[KadeeC]

so I've had my versa for atleast 2 years.. all of a sudden It will not charge. I've tried to reset it and also over bought 2 chargers for it..none of it has work 🤔 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @KadeeC.

I appreciate your participation in the Forums and sharing that your Versa won't charge. Thanks for trying to resolve this by restarting your device and trying different chargers. I understand how you are feeling and I am here to help. I would like to confirm if you've tried our complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

If your watch responds, I recommend checking if your device is updated to the latest version: How do I update my Fitbit device?

Looking forward to hearing back from you.

[KadeeC]

Thanks for the article.. I did do everything it said to do and it still wont turn on nor charge.. What can I do now?

[Jo62lou]

I am experiencing this issue also.. 

will not turn on nor charge.. 

[HMCD4]

I’m having the same issue as well

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jo62lou @HMCD4. Thank you for your reply, @KadeeC.

@KadeeC I appreciate your efforts and the additional details. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@Jo62lou @HMCD4  thank you for joining the thread and sharing that you're experiencing the same issue with your devices. Have you tried our complete troubleshooting steps including a restart at Why isn't my Fitbit device's battery charging?

Looking forward to your response. 

[Jo62lou]

Hi 

thank you for your support.. 

I have gone through all the trouble shooting actions and still nothing.. 

my Fitbit did go down to 0% and it has been on charge for over 30 mins or so 

but still no response from the screen or device.. and tried different USB ports and I am using the charging equipment it came with

is there anything else I can do? 

[kimdawn1999]

I have also tried everything from cleaning the pins on the charger, the dots on the watch, and it still won't charge.  I even went and bought a new charger...still no charge.  I've tried to reset but when I hold down the buttons it only shows a 0% battery icon.

[Anais1983]

I have the same problem, my versa is completely off, it won't charge, I tried everything but it seems dead. How can it be? I bought it a year and a half ago, the shop where I purchased it closed and I don't accept that a $200 watch dies after so little wear. Is there anybody from fitbit willing to help me? Thank you