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Versa battery

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‎05-02-2019 11:14

‎05-02-2019 11:14

If you have problems with your Versa battery dying: DO NOT TELL CUSTOMER SERVICE! The process takes twice as long as it would if you tell them the screen is out. This will be the last Fitbit product I purchase.  My Charge 2 screen went out after the warranty & the Versa's battery stopped holding a charge after 6 months.  Great app bad hardware!!!

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‎05-02-2019 11:47

‎05-02-2019 11:47

I disagree, @Nathan76. When I had a problem with my Versa’s battery, I contacted Customer Service. Yes, I had to go thru the troubleshooting steps to help them diagnose the problem. It took a couple days. But it was well worth it. They sent me a new Versa. They had to do their due diligence. 

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‎05-02-2019 12:49

In response to SunsetRunner

‎05-02-2019 12:49

Hi,

You gave me hope. I love my Fitbit Versa but it is frustrating that the battery keeps dying off. Today, I had to charge it twice. I am following their instructions to the T. They keep asking me to turn off all my notifications, changing the clock face and other stuff but those are what makes it fun to have a fitbit. Lets see what happens to mine. Hopefully this is resolved soon and with positive outcomes.

Thanks,

P. V.

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