Versa became unresponsive to taps

[Rangkey]

I have had my Versa 2 for one month. When I tap the face it is unresponsive. I can restart the watch and it works for one tap. I can’t set an alarm or even turn one off. This is quite annoying.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Rangkey, welcome to our Fitbit Community. I'm also sorry to hear that your Fitbit Versa won't respond to taps. By the  way, thank you for troubleshooting this issue before contacting our forums.

Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[Rangkey]

Thank you for your suggestion. I already contacted Fitbit and they asked that I send it back for repair. They tried to do a factory reset over the phone and that didn’t work. I’m hopeful they will solve my problem.