05-08-2020
02:26
- last edited on
05-19-2020
04:12
by
MarreFitbit
05-08-2020
02:26
- last edited on
05-19-2020
04:12
by
MarreFitbit
I have Fitbit versa since January 2019. But after the latest software update( update released between 20/4/2020 to 8/5/2020), all of sudden the versa screen turned black. I tried all the options available on the internet like (1) pressing all the three buttons (2) pressing left+botton right button etc for more than 2 minutes. But no luck. Now, I also put the versa into the charging for 1-2 hours and then tried the above steps again. No success tilldate. Could anyone help with this issue?
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
05-28-2020 11:06
05-28-2020 11:06
Hi @C00LMAN. I understand where you come from. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.
Hello @Deni327, thanks for stopping by and for the details provided about your Versa Lite's behavior after the firmware update. I appreciate you've taken the time to change charging locations.
Please restart your watch as follows: How do I restart my Fitbit device?. Also, make sure to follow: Why isn't my Fitbit device's battery charging?
Give that a go and let me know how it goes.
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05-28-2020 12:41
05-28-2020 12:41
Thank you for your prompt response, it's greatly appreciated! I have cleaned the charging port and the back of the watch as directed. As mentioned previously, I changed charging locations and I have held the back button for 10 seconds and still no response and a black screen and so I cannot turn it on and off. Now what???
05-28-2020 12:43
05-28-2020 12:43
Hi same issue can my fit bit be replaced
05-28-2020 14:23
05-28-2020 14:23
Hi @Deni327, you're very welcome. Thank you for letting me know the outcome of the steps I recommended. I created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.
Hello @ajbriseno, welcome to the Community Forums. I'm sorry to hear that your Versa is also having the same issue.
Note that we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option. Said so, would you mind following the troubleshooting steps I suggested here?
Let me know the outcome.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
05-28-2020 20:10
05-28-2020 20:10
I had the same problem with black screen etc and totally unresponsive a couple of days after software update.
There was still life (green sensor light on back) and I tried charging it too but not syncing or picking up any information and no response when charging. Today I noticed watch was out of power so plugged it in to charge and ....yay... there is life again. Still charging at the moment but screen is working again and watch is responsive. Very relieved. Maybe the secret is to wait for battery to completely drain then charge it up.
05-29-2020 00:20
05-29-2020 00:20
05-29-2020 04:35
05-29-2020 04:35
Hi there @Reema0107 and @AB63. I'm glad to hear you both managed your Versa smartwatches to charge again. Please don't hesitate to keep me posted if you need further help. I'm always around. 😉
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06-04-2020 05:51
06-04-2020 05:51
Mine did not work still after trying these steps. Screen suddenly went black and won't charge, sync, or vibrate no matter what I've tried. Doesn't ever show the fitbit logo or vibrate when trying to reset it. Any more suggestions?
06-04-2020 13:18
06-04-2020 13:18
Hello there @Stank22, welcome to the Community Forums. I'm sorry to hear that your Versa isn't working correctly. Thanks for all the steps you've tried so far. Nice way to go!
I've seen you contacted our Support Team after posting here. Please try the recommendations provided by them and let us know how it goes.
Keep us in the loop!
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06-06-2020 17:50
06-06-2020 17:50
Issues started yesterday with my Versa screen slow to respond when swiping. Then only showed logo, nothing else. I tried everything, unpairing, turning off Bluetooth, pressing the various combinations of buttons, shutting down multiple times, changed clock faces, verified all updates on my android & Versa etc. I noticed the battery died real quick, within a couple of hours after having a full charge. I finally decided to do factory reset. Got it to sync late last night. This morning, I couldn't get it to sync or the time to update. I couldn't even get to settings to shut down, buttons wouldn't respond. Now only the black screen with the occasional vibration. Read through various Community messages & issues, since I seemed to have a wide array, then contacted customer support through chat. We VERY quickly tried fixes, then I was told "... since we've exhausted every possible troubleshooting..." they verified I was out of the warranty period (by only about 5 weeks) and offered the 25% discount for a new device to be used within 30 days. This is my 2nd Fitbit (upgraded from the Flex) and I loved it! Now, I'm having 2nd thoughts about investing in a new device if it is only going to last 1 year AND especially since it seems that the update seems to have caused the problems. I'll try to see if I can get the battery to die out (since I can't see the screen, who knows), then charge again to see what happens. Wish me luck!
06-07-2020 02:42
06-07-2020 02:42
06-07-2020 06:11
06-07-2020 06:11
Same issue here, just went black and stopped working. Updated the firmware a couple of days ago. Tried charging, holding button down etc but no luck
06-07-2020 12:26
06-07-2020 12:26
06-07-2020 13:56
06-07-2020 13:56
I'm having the same problem
I bought my Aoril 2019
My screen completely black
06-07-2020 19:44
06-07-2020 19:44
My versa is doing the exact same as Lisa's. It is 100% charged, still linking to the app yet completely useless. I've tried all the steps you listed above with zero results. I've only had this watch for 9 months.
06-07-2020 20:12
06-07-2020 20:12
06-07-2020 20:23
06-07-2020 20:23
06-07-2020 20:23
06-07-2020 20:23
I have the same problem with my Versa . Screen is not working after the recent firmware update. Tried all the steps mentioned here in the troubleshooting steps. Even tried to do factory reset by pressing all 3 buttons together still no luck!!
06-08-2020 07:56 - edited 06-08-2020 07:57
06-08-2020 07:56 - edited 06-08-2020 07:57
Hello everyone.
Thanks for reporting the issues you were having with your Versa smartwatches. I appreciate you've taken the time to troubleshooting them prior to contacting us. I must also say that I appreciate you helped each other in order to fix the screen of your smartwatches. I've seen some of you have contacted our Support Team and saw that you were offered either a replacement or a discount already.
I'm sorry to hear that you're going through this situation with your Versa smartwatches as well. Note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.
If you've already spoken to our Customer Support Team who gave a discount option as per our Warranty Policy. This is the best option to help you get back on track with the Fitbit family I'm sure our team will be more than glad to help you further with this. While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.
Hi there @StellaYbarra, I totally understand where you're coming from. Before moving forward, I'd like you to please confirm you've followed all the troubleshooting I provided in this post.
Let me know if you have any questions present.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
06-08-2020 09:26
06-08-2020 09:26
@MarreFitbit sorry to say but this is absurd. I paid for a product and within 14 months its dead because of goof-up by Fitbit team and now I am expected to pay for this goof up. This reflects very poor on Fitbit overall owning experience, just give me a single reason why would I even plan to buy a new device from Fitbit ?