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Versa black screen after firmware update

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‎05-08-2020 02:26 - last edited on ‎05-19-2020 04:12 by Fitbit Moderator

‎05-08-2020 02:26 - last edited on ‎05-19-2020 04:12 by Fitbit Moderator

I have Fitbit versa since January 2019. But after the latest software update( update released between 20/4/2020 to 8/5/2020), all of sudden the versa screen turned black. I tried all the options available on the internet like (1) pressing all the three buttons (2) pressing left+botton right button etc for more than 2 minutes. But no luck. Now, I also put the versa into the charging for 1-2 hours and then tried the above steps again.  No success tilldate. Could anyone help with this issue?

 

 

Moderator edit: updated subject for clarity

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61 REPLIES 61

‎10-08-2020 19:26

In response to PaulLogos

‎10-08-2020 19:26

The problem still persists. I cannot get my Fitbit Versa to revive. I would not do any more updates on my Fitbit Versa (if yours is still working). That is what I have been telling my friends. I found a more reasonably priced competitor. It has been working great. If you are having the same problem, please post on this forum. Perhaps Fitbit will decide to take responsibility when their updates bring down your Versa.

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‎10-09-2020 06:19

In response to PaulLogos

‎10-09-2020 06:19

Fitbit still does not work. There should be a way that Fitbit could make this right. It looks like lots of people were affected by recent updates. The offer of 25% off a new Versa is not very helpful if a new Versa is $200.

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