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Versa black screen after firmware update

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‎08-06-2020 08:27 - last edited on ‎08-06-2020 08:37 by Fitbit Moderator

‎08-06-2020 08:27 - last edited on ‎08-06-2020 08:37 by Fitbit Moderator

I read the many posts in the thread. I tried changing the charging source to my computer. I tried resetting the Fitbit. I tried letting the charge run down to 0 and charging it up again. This worked for some others. Nothing has worked for me yet. I am giving up hope. 😞

 

Moderator Edit: Clarified subject

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‎08-06-2020 08:38 - edited ‎10-12-2023 18:31

‎08-06-2020 08:38 - edited ‎10-12-2023 18:31

Hi there @PaulLogos, welcome to the Community Forums. I'm sorry to hear that your Versa's screen went black. Thanks for all the steps you've tried so far in order to fix your watch.

I've seen that you both contacted our Support Team after posting here and they helped you with this matter. If you have any questions about the resolution of your case, feel free to contacted them back for further explanation or you can check our warranty policies here for a better understanding of the information that they provided to you.

Maria | Community Moderator, Fitbit


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