Versa black screen after water aerobics

[SunsetRunner]

Watch stop working after water Arobeics showing a black screen.  Got home and charged it; green light came on and now the red light is on but screen is still black. I can see water condensation on the back!!!HELP

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@SunsetRunner it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen is black even though you made sure to charge it. By the way, thank you for providing a picture showing the red light.

Please restart your Versa as described in this help article. After this, put it on the charger and see if the display turns on.

Keep me posted on the outcome! 

[SunsetRunner]

Hello,It doesn't respond to me trying to restart it. It's still black. The light did turn green last night but when I woke up it was back to red. That's a little hope😀. Its still not charging eitherRegards RobinSent via the Samsung Galaxy S7 edge, an AT&T 4G LTE smartphone

[JuanJoFitbit]

@SunsetRunner thank you for getting back and trying the troubleshooting steps shared above. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any questions!