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Versa black screen, not charging, battery dead

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‎07-27-2019 05:26

‎07-27-2019 05:26

I am in desperate need of some help, please. My fitbit won't charge. The screen is black. The green light on the back is off. I have tried pressing all buttons and nothing. The app on my phone says the battery level is zero. I tried to change the clock face but the app can't connect to my phone

.Can anyone help? I have tried cleaning the connections as shown by fitbit and nothing. Ive tried several different sources to charge the device. The fitbit is just a year old. 

 

Thank you,

 

Frustrated customer..

 

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8 REPLIES 8

‎07-27-2019 05:55

‎07-27-2019 05:55

Same problem! 😞 

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‎07-27-2019 05:56

‎07-27-2019 05:56

The same exact thing just happened to mine and it to is just 1 year old 

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‎07-27-2019 06:07

‎07-27-2019 06:07

Me as well, hence the reason I am here.  No wonder there is a long Customer Service wait....

 

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‎07-27-2019 09:03

‎07-27-2019 09:03

I’m having the same problem with my Versa. Worked for September of last year til just a couple weeks ago.  At first the screen was going dark but it was still counting steps and would vibrate for notifications. Restarting it worked temporarily. Now nothing. Please help!

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‎08-14-2019 15:41

In response to angireid

‎08-14-2019 15:41

Hi,Have you received any assistance? I have not. Fitbit still isnt charging and is dead. FrustratingSent via the Samsung Galaxy Note8, an AT&T 5G Evolution capable smartphone
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‎08-14-2019 15:45

In response to dejavu1121

‎08-14-2019 15:45

I called customer service, my warranty had expired a month before so there was nothing they could do to help me. they offered me 40% off a Fitbit charge, which I declined because I dont want a charge. they offered me 20% off of a new versa which I also declined because the shipping to Canada still made it more expensive than buying locally. I have replaced it with a versa lite since I wasnt using the extra features anyways that I bought locally not impressed with the customer service but my tracking is important to me and I dont like the other options better. I would try using a different charger if you can, it occured to me after I bought the new one that maybe the problem was the charger was broken?

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‎08-14-2019 19:57

‎08-14-2019 19:57

I having some what of the same issue.  My Versa screen has gone completely black. The light on the back of it is a steady red.  The app shows my versa is fully charged and it even is tracking my steps and syncing to my phone. I just can't see the screen.  I changed the clock face and that did nothing.  I tried to reboot it and that does nothing.  Any suggestions?

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‎08-20-2019 09:45

In response to dejavu1121

‎08-20-2019 09:45

 A friend of mine recently suggested going on Facebook and instant messaging Fitbit there and that seem to work. I got a fairly quick response.  They originally offered me a 25% off then I complained and told them how disappointed I was that my Fitbit barely lasted a year and they offered me a new one doesn’t hurt to give it a try. Its unfortunate that their product doesn’t last longer I really like it but not worth the money for just one year

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