Versa black screen

[Frederique.dv]

My screen is not working, everything else is like the vibrations and that little green light at the back. But the screen doesn’t do anything when I touch it or when I touch a button. Even when I charge it it doesn’t react does anybody know what to do?

Moderator edit: subject for clarity

[CityPupMom]

Good to know. Maybe the issues are with 3rd party apps. I really do enjoy
my Versa, when it's working.

[flowerdealer]

Same issue as everyone. Got an update and as of yesterday, black screen. We are beyond pissed. 

[Auldguy]

Mine started with the update too. I’m guessing it broke 3rd party watch faces. Try a Fitbit face.

——————-
Randy

[flowerdealer]

My wife had the default watchface, so I tried installing another default one, but nothing. 

[CityPupMom]

Me too, not as many though,...I feel your pain

[MarreFitbit]

Hi everyone!

We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

If you're still having difficulties with your watch's display, please make sure to try the following steps: 

• Make sure to restart (or have restarted) your watch as follows: How do I restart my Fitbit device? 
• If your watch is still syncing, switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device?. Don't worry if you cannot see swipe or touch the screen, this process is done through the Fitbit app. 
• Try to change the Screen Wake setting to manual. For instructions, see: How do I see the time on my Fitbit device?

Please make sure to follow the troubleshooting steps recommended and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. Also, I can contact them for you if necessary, just mention me and I'll move forward with the request.

On the other hand, I understand that the outcome of your cases with our Support Team are not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your cases, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

I'll be around.

[rfkoen]

I've only had my Versa 2 for 8 days.  My Versa 1 was shutting itself off, and no combination of button pushing could get it to restart.  It was completely dead at this point, not even the green heart rate monitor lights were flashing.  The only option that worked was to put it back on the charger.  It would then stay on for a few minutes or a few days, and you never knew when it would go out again.  I decided to take advantage of the discount offered by support to upgrade to the Versa 2.  I just had the "black screen" on my Versa 2 for the first time today.  At least the heart rate monitor lights were still flashing, so I knew it was not shut down completely.  Holding the home button down did restart it and bring it back, but I'm pretty disappointed to be having an issue with an 8 day old device...

[MarreFitbit]

Hi there @rfkoen, thanks for stopping by and sharing your experience with your new Versa 2. I totally understand where you're coming from. I'm glad to hear that your watch is back on.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I'll be around if there's anything else I may do for you.

[Rslewis1292]

That’s the same issue I had! So sad that this is the quality of product Fitbit is producing. Never buying again!

Sent from my iPhone

[rfkoen]

I actually went for the 2 year warranty this time because my last one
started acting up right around the 2 year mark. If the same thing happens
with this one I will probably be done with Fitbit. Paying that much should
produce a quality product that can last more than 2 years...

[UpsetUser40]

I was basically told, sorry but here's a 25% off coupon to use towards your next purchase... totally disappointed with Fitbit. My Versa was my second and now LAST Fitbit I will ever purchase.

[Rslewis1292]

Agreed! Or in my case 1 year. A product should last more than 1 year for that price. So disappointed. Making sure to tell any and everyone how poor of quality the device is.

Sent from my iPhone

[CityPupMom]

No more FITbits for me...done

[Rslewis1292]

Same! Never again wasting money. 

[MakoMax]

Hi, 

I have purchased 4 fitbits over the years and when they work they are great but when they fail this site is hopeless I have to admit, when looking for knowledge support. 

So I woke up on Monday morning in Singapore and I had the black screen of death. As I had a planned day I left it on my charger all day and at the end of the day I still had the black screen of death. 

On Tuesday morning I figured I should start at the begining and figure if the charge was working and used my multi meter to test the two outside pins on the charger and they gave a reading or about 5Volts. This seemed right for the watch. 

So after reading on the forum here I saw a note on the 3 button press. So I did that for about 12 second and the fitbit logo came up. But it was still a frozen screen. After about another 10 second the battery symbol came up at about 5% and then disappeared. So I put it back on the charger. 

After waiting a bit the watch software did some gymnastics and the screen came back with the day date time and the icons underneath the time fully charged. However it had missed a day and it took a sync for it to get aligned, like just after going through a change of timezone change. My phone is a Asus Zenphone and its slow on sync's.

So yesterday I wore it all day and it worked perfectly and only used 10 % of the charge. 

I didn't really want to deal with buying a new phone and you are all right I figure I should get about 5 years out of this one. 

Good luck guys. 

[MMS89]

I bought this a year and half ago and it now stopped working after I’ve updated the new version. I don’t know what to do, I feel like it works, vibrates syncs and green light and touching the button and I still don’t see any anything on my screen. 
I need some tips/help

[Rslewis1292]

Nothing I tried worked! I contacted customer support who told me to try all the restart strategies mentioned throughout the thread. Nothing worked. Customer support offered me 25% off my next purchase. I had mine 1 year and a few months, did the update, and black screen. I moved on to a different waaay more Reliable brand. I’ve been an avid Fitbit user and after this ridiculous experience, I will never again buy Fitbit products. Im making sure to tell everyone I can, family, friends, clients, co-workers don’t buy Fitbit!

Sent from my iPhone

[Bhagwandeen]

Hi everyone

My Fitbit Versa screen is blank it started yesterday  everything else was working till now will see what happens tomorrow tried everything soft and hard reset nothing is helpful to revive screen. This is my second watch as first one was replaced by the Fitbit.

App on phone showing GPS is running how to switch off ? Can't go to excersise and switch off 

[Tiredofbs4]

Be nice if got in touch with support...but chat I was #1 for 25 minutes they never joined...much like they were going to fix how it never fixes our personal highs over a year ago ...might be time to look at a smart watch when I go to pick up my replacement phone tomorrow since fitbit can't be bothered with customer service

[sregina]

I am having a similar issue. I noticed a few months ago my versa wasn't holding a charge as long as it used to. It also stopped giving me my notifications to move, I've tried many times changing my settings and no luck...not a huge deal, but yesterday my screen blinked on and off a few times and then starting at the top slowly went black. I tried restarting and even resetting and the screen won't come back on. I put my watch back on today to see if it would still track my steps.  It looks like it is still tracking my steps when I check my app, but I can't see anything on screen. I've had my versa a little over a year. Had a fitbit Blaze before this one and never had a problem. I am disappointed to see so many people with so many issues!