Versa black screen

[tuscany]

My Fitbit Versa has a black screen.  How can i reset the software when i cannot access the screen?

Moderator Edit: Clarified subject

[Hoppy64]

I did a reset on my versa after getting a black screen. Hold the left button and right bottom for 10 seconds until the fitbit logo comes on. I got my screen back on and is fully charged. 

I will be taking note of battery life as this was quick to drain before this happened. 

Hope this helps 

[Hoppy64]

I reset mine and it seems to be working but time.will tell 

[florssalvatges]

I did this but only worked 1 time. Then went to blck screen again and
restarting the device doesnt solve the problem...

[KeJackson1]

Same thing is happening to me...since the most recent update. I've had mine about a year and a half I believe so no warranty. Is it possible to revert back to the system prior to the update I just did? I'm not enjoying buying a new fitbit every couple years, this is number 3 for me since 2014. 

[Turtlephin]

Hello! Mine is doing the same thing today. The charge was at 98% but screen not turning on. Once on charger the display turned on. Removed from charger and everything turned off again even though fully charged. 

[KeJackson1]

Seems to be a trend I am seeing on here, lots of people after the recent
update are having the same issues. I've been in touch with support, we will
see if they actually resolve the issue. My 3rd fitbit device in 5 years so
I dont want to buy a 4th.

[MarreFitbit]

Hello everyone!

We‘re taking into consideration your comments and sentiments with regards to our products and services.

I've seen the majority of you have contacted our Support Team, so my best recommendation will be to keep the conversation with them as they'll know what the next step to try based on your warranty status and your specific issue. Discounts and replacements depend on tracker model and other factors. For more information about the outcome of your cases, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.

If you have just joined this thread, please refer to this post for troubleshooting steps. Please make sure to check them out and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. Also, I can contact them for you if necessary, just mention me and I'll move forward with the request.

Besides that, I must say that I really appreciate all of you are helping each other. However, one thing I'd like to advise you, is to please try avoiding multi-posting, this refers to consecutively in the same thread, which can make conversations less readable for others. If you wish to add something to an existing post, you can click the three dots at the top right of your post to edit it. You can also mention users directly by using the @ sign and typing their usernames. Please keep this in mind to prevent further violations in the future. 

In addition, we ask that posts stay relevant to the thread's subject, be productive, and follow our Community Guidelines. The Community is designed to empower users to achieve their goals by connecting with friends, other like-minded people, and Fitbit in a trusted environment. Keep your comments constructive and relevant to the topic, and please refrain from posting content that would constitute advertising, spam, or any other form of solicitation. Thank you for your cooperation in keeping this a welcoming and constructive place for all members. 

[nuttyduffy]

@MarreFitbit  Appreciate your post but have to say that despite having a conversation with support the only thing they offered me was a link to buy a new product! Why would I do that when my current watch isn’t even 18 months old and just died for no apparent reason? Regardless of your warranty I would expect a lot better from something that costs over £100. When I made a complaint to your support team I was met with a wall of silence so you obviously don’t care about your customers, no matter how loyal they have been to you. I’m disappointed that my watch died, with no obvious defect or damage done by me and your “team” don’t seem to think it worthy of a sorry. I am no longer a Fitbit fan and will advise everyone I know not to buy your products because they don’t last and you don’t look after your customers 

[MarreFitbit]

Hi there @nuttyduffy. We understand and respect your decision regarding the discount for a new Fitbit our Support Team previously offered.

Please know that when a Fitbit devices is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.

Let me know if you have any questions present. 

[nuttyduffy]

@MarreFitbit just to clarify I was never offered a discount! Just a link to click and buy a new device at full price!!! When my watch was bought it was with a 2 year warranty but because the UK left the EU at the beginning of this year I no longer fall within that warranty period. Well this is what I presume as nobody has ever taken the time to explain if that is the case or not. I was just told here is a link to our warranty terms, just like you did. Then a link to buy a new product. 

I note that Fitbit does not warrant that the operation of the product will be uninterrupted or error free but it does seem to be a coincidence that so many devices are having the same problem, your share price is falling and your customer satisfaction has hit rock bottom. It’s a shame because your products and customer service USED to be an an awful lot better than than they are now. 

[Gigi254]

I am experiencing same issue. We tried to reset the versa smartwatch fitbit with the customer service nothing happened. Per customer service, the only fix is to purchase a new fitbit with a 5% discount. My fitbit is 15 months old, I am not qualified for an exchange and it appears that fitbit do not have a fix for this issue. This is a system defect, but not the customers. I have been using fitbit for about 5 years. I think my time is up.

Frustrated Customer.