Versa blank screen, won’t restart

[Hereford99]

I see that many people are simultaneously experiencing this same thing and that seems more than a coincidence to me. Tried to restart with button presses, but only get blue/grey screen of death. It gives some vibrations, but no images. Currently charging, but the app says it has a medium charge.  PLEASE HELP!

[Xnat87x]

I am having the same issue!

[Pilotswife84]

I'm having the same problem.  Nothing happens when I try to restart it.

[StacyC71]

Mine quit all of a sudden Friday night. I was on my way out of town so I stuck it in my suitcase for the weekend. I just got it out to try to figure out what’s going on with it and it seems to be turning on though it says 0% battery, even after charging it overnight Friday.

[Pilotswife84]

Thank you for your reply. Mine never did restart. I called support and Debra was very helpful. She was not able to restart it and since it was still under warranty I am able to get a new one. Good luck with yours.

[Hereford99]

Mine comes on, has blank screen, but will not connect to WiFi. WiFi is definitely working in the home, but watch will not connect, so I can’t change watch faces.
Hereford99

Sent from my iPhone

[Hereford99]

Is there a number for support? I couldn’t find one.

Sent from my iPhone

[tocrazi4u]

Mine died yesterday, after 8 months. Not happy with the service received via chat as I'm being told they will replace the Versa, but they need this one back first. Printed the label and will drop off today, but then will have to wait 2 weeks for them to get it. After they get it back, they said they will send me an email for the next steps which I'm assuming will be the info for the replacement. It sounds like I will have to wait 3-4 weeks for the replacement Versa. Considering the number of comments in the forum, this is obviously a known issue, to make us wait so long for a replacement is a crock! I would have been fine if they said they were sending the replacement and would charge me if they didn't get the original returned. The rep didn't even apologize. Just said that they had heard of some issues like this. 

[Pilotswife84]

I gave up on the forums, a lot of people complained of the same issue and it seemed like there were several solutions, so I called Customer Service. Fitbit does make it difficult to talk to a real person but I was not going to give up. I was transferred to two people but Debra was my final contact and she tried several different things to get mine going again. I got mine as a Christmas present and it was still under warranty so they sent me an email I had to fill out to get a new Versa. I too am disappointed that she could not take my information and just send me one so now I have to wait as well as you for my replacement to show up. However, I do not have to return my dead one. I think it is very odd on how many Versa's are going blank all of a sudden.

Now if the Versa would become compatible with my Pixel 3 phone I will be a happy Fitbit user again. Maybe, depending on how long my replacement lasts.

[Pilotswife84]

They make it very hard to find - 877-623-4997. I talked to Debra and she was very helpful. I don't know how likely it is that you can ask for her but I wish you good luck.