help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa but no smartphone and it won't sync up to my mac

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-04-2018 16:55

‎09-04-2018 16:55

Before I ordered the Versa I did research to make sure that I did not have to have a smart phone in order to use a fitbit. Well, now it turns out that the Versa (and a few others) can only be set up with a mobile device. When I downloaded the set up for a mac computer it asks which fitbit you have and Versa is not included in the list. Down below the options it shows that Versa is for mobile only. Is there a work-around for this that anybody has found or do I have to return the Versa?

Thanks

Best Answer
0 Votes
7 REPLIES 7

‎09-04-2018 19:58

‎09-04-2018 19:58

Hello @versatilemac

Here are the Fitbit supported devices
https://www.fitbit.com/devices

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎09-05-2018 06:52

In response to ACG

‎09-05-2018 06:52

So a Mac computer is not supported. Yes, I found that out the hard way. I'm asking if there's any work around to deal with this. For example, can I set up the fitbit with someone else's iphone and then use my mac computer to function after that, or can I only use the Versa with a smartphone period. If this is the case, that information should definitely be in the sales details.

Best Answer
0 Votes

‎09-05-2018 07:10

In response to versatilemac

‎09-05-2018 07:10

@versatilemac

Sorry, but I do t have the capabilities for a work around. You'll have to call customer support for that. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎09-05-2018 07:29

In response to ACG

‎09-05-2018 07:29

Okay, thank you.
Best Answer

‎09-07-2018 07:49

In response to versatilemac

‎09-07-2018 07:49

So a possible work-around is to borrow someone's iphone to set up your Versa. My daughter did the set-up for me on her phone and now I can sync up to my mac computer. It seems to be working fine.

Best Answer

‎09-07-2018 10:39

In response to versatilemac

‎09-07-2018 10:39

@versatilemac

Awsome, I never had a iPhone for years while using my Charge, but I just synced it directly to my iPad. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎09-10-2018 08:43

In response to versatilemac

‎09-10-2018 08:43

UPDATE: this does not work. I didn't realize it but it was only syncing up to my mac computer because it was syncing to the iphone first. When I no longer had access to the iphone, I could not update my computer. And I also realized that not all the info is available on the computer that is available on the phone because, while I was able to see the fitbit dashboard on the computer, the app itself was not really installed. Actual installation requires a step for you to choose your fitbit from a list and Versa is not on the list. So, unfortunately, you must have a mobile device to use Versa.

Best Answer