help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa button isn't working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-22-2018 07:48 - last edited on ‎08-23-2018 06:59 by Moderator Alum

‎08-22-2018 07:48 - last edited on ‎08-23-2018 06:59 by Moderator Alum

Hi, the bottom button on the right side of my Versa isn’t working that’s the shortcut you use to get to your alarms. Tried holding all 3 buttons and restarting but didn’t work any one have a solution?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
4 REPLIES 4

‎08-23-2018 07:00

‎08-23-2018 07:00

It's great to see you around @Versa03.

 

Thanks for troubleshooting this by yourself. Regarding your Versa button issue, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎08-23-2018 11:31

In response to AlejandraFitbit

‎08-23-2018 11:31

Thanks. I think it’s working now.

Sent from my iPhone
Best Answer

‎08-24-2018 05:34

In response to Versa03

‎08-24-2018 05:34

Those are great news @Versa03, I am glad to hear that your Versa is now working properly. If there is anything else we can do for you, do not hesitate to post it.

 

Keep the stepping up! Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎08-24-2018 12:10

In response to AlejandraFitbit

‎08-24-2018 12:10

Thanks for the help

Sent from my iPhone
Best Answer