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Versa buttons aren’t working

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‎08-22-2018 22:02 - last edited on ‎08-23-2018 05:59 by Moderator Alum

‎08-22-2018 22:02 - last edited on ‎08-23-2018 05:59 by Moderator Alum

I have had my Fitbit Versa for about 3 weeks and it has started glitching this past week. The alarm screen comes on randomly and none of the buttons work at all and in order to go back to the main screen I have to completely restart it. I have tried all of the recommendations I have seen on the community: I have restarted it, I’ve disconnected it from my phone, I did a factory reset, and I tried cleaning out the buttons with an air duster. I’m really frustrated as these all only provided temporary fixes. Any other suggestions? Thanks

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Accepted Solutions

‎08-23-2018 06:01

‎08-23-2018 06:01

Welcome to the Community @prbokman and @NellyG thanks for stopping by.

 

I appreciate the efforts in trying to fix these issues. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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3 REPLIES 3

‎08-23-2018 01:02 - edited ‎08-23-2018 01:02

‎08-23-2018 01:02 - edited ‎08-23-2018 01:02

i think you need to return it to where you bough it or contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-23-2018 06:01

‎08-23-2018 06:01

Welcome to the Community @prbokman and @NellyG thanks for stopping by.

 

I appreciate the efforts in trying to fix these issues. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎08-30-2018 12:51

In response to AlejandraFitbit

‎08-30-2018 12:51

Thank you for your help! 

Best Answer